Features

Field Activity

Planning and Monitoring of Field Activity is rudimentary to customer engagement. Comprehensive Customer Engagement is the need. SAN eForce comes with the option of powerful eDetailing and Sales Force Automation features. It is reliable and robust. Training new users is simple as well. What is more, with our flexible product architecture, features can be customized, for you get maximum ROI. With SAN eForce, managing travel costs is simple and fully automated. Field force just has to log their Daily Call Activity and Monthly Expense Statement is generated. Our workflow automation frees up Field Force from administrative tasks so as to spend more time on activities likely to result in increase of sales.

Master Data Management

We help you save cost by managing all your master data like doctors, chemists, stockists, hospitals, retailers, distributors all in one place. You don’t need external Master Data Management software. Get analytics out of your customer, hospital, employee and territory data. Analytics with reliable and de-duplicated data will aid in strategic planning and business decisions. Manage users from the time they join through their working hierarchy to the time they conclude their engagement with all the administrative processes of role definition, hierarchy setting, leave management, attendance, privilege management and more. Everything from leave accounting, grants, to period closing activities that negates the need of external Leave Management software.

End-to-End Workflow Automation

Streamlining of processes and removing repetitive manual tasks will increase efficiencies across your business. By automating workflows, get more done in less time. Design custom workflows that streamline communication, and 60% of the software can be customized from your end. Save more time with automation

Unique Doctor Maintenance

Doctor Profiling is a powerful drill for any Pharma company to determine situation between doctor, domain environment and patient to constantly re-evaluate the potential and penetration of the Doctor/HCPs it caters to. We have also seen that there are times when the same doctor would be called on by Field Force from two or more divisions. The result is that Doctor duplication happens within the database and hence the actual potential of the Doctor cannot be evaluated. A unique ID can be created for each Doctor. The ID can be created based on their visiting card or Rx Card. The client can determine the potential and penetration of each doctor. This has been successfully implemented in Pharmaceutical Industry.

Insights and Analytics

You can only manage what you can measure. With advanced performance management features like reporting, analytics, territory management, and sales forecasting, our platform has everything you need to keep your team’s performance at its peak, and have the right information and insights to make smarter business decisions. Performance metrics is made available for Field force for self-assessment and Analysis for Managers gives them the edge for data driven optimization. Customizable drillable productivity, sales and activity reports to drive future course of action.

Mobile Application

SAN eForce Mobile application have the full access to the power of our multichannel Sales Force Automation, industry’s most advanced cloud-based SFA system. Built-in capabilities include

  • Plan and Record Activity
  • Product promotion
  • Order management
  • Task Management
  • Expense Management
  • Camp | Campaign Management
  • eLearning
  • Geo-Fencing
  • Exploring nearby customers

Our core competence is in improving the customer experience while increasing field productivity.

Geo Fencing and GPS Intelligent Field Coverage

Objective is to prevent the Field Force From Deviating the approved activity, the customer visit report is automatically generated and integrated with Sales Force Automation. Tracking field force is no more necessary. Field Force can also explore the ”Nearby” feature which allows them to check Prospective customers like Doctors, chemist, retailers who are around his / her current location.

Offline Capability

Make the Mobile application accessible to your team in offline mode for core activities like Daily Call Report, Expense reporting, etc. Your team can sync the data at end of the day or whenever they can connect to Internet. Field teams remain productive even when they’re not connected with most capabilities and all current customer information fully functional offline. Our eDetailing application ensures your team will always have the easy way of detailing—even when they’re offline. Handle call planning and pre-visit or pre-call analysis data access without connecting to multiple backend systems. Complete your call reporting, detailing, time-off territory, calendar management, expense reports and much more seamlessly.

Competitor Analysis

  • Record competitor product movement at Customer level with mapped chemists or retaliers.
  • Add core competitor via admin panel.
  • Add local competitor via rep to capture geographical variances
  • Enable comparison on competitor’s sale trends versus your brand
  • Easy accessibility via mobile devices
  • Assess Customer’s yield against potential in the market.

Integration

Our Integration pattern helps the company to stay ahead of the competition by providing their clients with a plug-and-play data integration solution. Interconnection between all subsystems is part of system integration. Now with a few clicks, your sales data can be integrated from your Sales & Distribution software. Payroll and HRMS, though different discplines, are critically connected with Field Force. Eliminate duplication and empower Field force by integrating payroll. IMS Health data is also possible with our application.

Primary & Secondary Sales Management

  • Mapping of sales and stock levels through ERP by API integration or excel upload
  • Download primary invoice for mapped stockiest & record secondary sales
  • Connect sales to ERP/logistic system (customization)
  • Enter only one value-closing stock or secondary sales.
  • Other values are calculated automatically
  • Serves as better compliance
  • Automatic flagging of transit stocks

Order Management

Complete Secondary Sales Automation using Order Management feature. Geo-tagged real time orders to eliminate manual bottlenecks. Various schemes and discounts can be integrated for Customers. Field Force can show digital Collaterals of products via our Mobile application. Monitor stock, manage schemes, returns and cross-sell and up-sell SKU’s using Order Management. As part of Visual Merchandizing, Field Force can capture and attach photos of in-store display. VM will reduce cost of store audit and also identify face count of our own and competitor products.

Target Management

Main Objective is to fixing goals and objectives for Field Force. Management using this feature can save considerable amount of time. It also acts a sales motivation tool as targets are aligned with Incentives. Identifying and rewarding performers not only motivates it also inspires sales teams to perform better. Targets can be easily uploaded and bifurcated among territories to analyze strength of sales team and performance of products across various performance streams.

Camp | Campaign Management

CMEs and Focused Campaigns on brands are becoming far-reaching. To get the best out of your CMEs, SAN SFE brings you a powerful CME module that allows you to Plan and execute CMEs in a structured way. Invite & Tag Physicians to Campaigns and follow-up with Physicians & Pharmacists post campaigns to track / drive ROI (higher drug quantity, increased Patient Referrals) which in turn controls the CME’s cost

  • Master Data Management – Common Customer Master with Segmentation
  • Campaign conducted based on Territory, Products and Doctor-Product Mapping
  • User Hierarchy
  • Workflows

Task Management

SAN eForce’s Task Management feature will help you manage your team’s tasks better, by showing you what everyone has to do, what are the priorities, what’s on time, what’s late and what are the bottlenecks of your process Create various modes of tasks that can be assigned to your Field force at a click of a button. Set priority for tasks and efficiently monitor trends. Centralise Activity by integrating all your activities in one place and also improve work rate in the process.

eLearning

Create & upload learning and development content effortlessly to analyze Field Force proficiency. The same tool can be used for pitching and training purposes, giving you great insight into any L&D opportunities in the field without investing in external tools. The sole purpose of eLearning is to ensure you augment aptitude of Field force which ultimately increases revenue. eLearning is eco-friendly, delivered quickly, reduces cost, consistent, scalable, effective and provides easy access to updated content.

Sample & Gift Management

SAN eForce orchestrates your Sample and Gift management. Inventory and product movements are tracked in real time by Field Force and signatures are captured electronically. Tracking inventory by Field Force works even offline in our system ensuring full compliance. One unique feature for inflow and outflow of samples & promo goods, dispatch, assign, reconcile & acknowledge inventory.

Leave Management

Employee can apply for Leave using our Mobile app or Web while working on the field and get to know the status of the applied leave and also their leave balance. Our Client’s leave policy can be integrated with our application to eliminate work involved in leave administration. Efficient Leave Management fulfills multiple concerns by saving time and transaction costs. Our leave management module automates

Internal Mail System

Internal mail system is used for transmission of information between organisation and organisational members. This feature enables fast response and is an effective way of sharing information, knowledge, ideas and beliefs. Field Force, after logging in, will have to first access these messages before recording any activity.

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